34 Responses to Failed to connect to VMware lookup service

  1. John Kennedy September 19, 2012 at 7:44 pm #

    Nice save! I bet most of us will run into this, since deploying the OVA package will not allow us to set the host name, and we need a proper hostname to get Active Directory working. What a shame that the default for certificate building is turned off. Certificates give most of us a hard time.

  2. Simon Long October 16, 2012 at 10:53 am #

    Great post, worked perfectly for me.

  3. Kenzo Nagahisa February 7, 2013 at 2:23 pm #

    Thanks! now I can use WebClient on vCenter appliance !!

  4. David M February 19, 2013 at 5:19 pm #

    Thank you – worked for me in my lab.

    Thanks again.

  5. Ruud February 22, 2013 at 9:46 am #

    For some reason the “Admin” panel on my Appliance (Appliance Version: Build 947940) stays empty. Nothing to select here.
    it turns out the checkbox on the Admin panel triggers the (in-)existance of the file


    For me the solution was to login to the Appliance using ssh and touch this file. During rebooting I see the message as described in this post.

    The rest worked like a charm!

    • Mike March 21, 2013 at 6:07 pm #

      I have this same issue if I use Firefox. the Admin page is blank. I just switched to IE and it is there. Must be something in Firefox but I don’t care to search for resolution yet.

  6. WarrenJC April 2, 2013 at 8:48 pm #

    thks for your help it worked perfec for me

  7. KiloForce April 8, 2013 at 9:30 pm #

    Saved my bacon, thanks!

  8. billyam1983 April 11, 2013 at 6:46 am #

    Hi ,

    I ran into the same issue after setting up vCenter successfully before rebooting. My https://ip-or-hostname:5480 comes up with blank in IE. Any idea why?

    • billyam1983 April 11, 2013 at 6:48 am #

      Oh I forgot to add , thank you so much for helping us out. Wonder how much VMWare tested their software before selling them..

    • farrukh nadeem May 18, 2013 at 7:59 am #

      Admin black page is due to later firefox don’t comaptible. i tried chrome its feel good with admin page. please read below.
      The vCenter Server Appliance Web interface does not work in Firefox 14
      In Firefox 14 or later, the Administration, Services, and Storage tabs do not appear in the vCenter Server Appliance Web interface. The Admin page appears but is blank. This prevents configuration of the Active Directory membership and other settings.

      Workaround: Use another supported browser, or use the Firefox Extended Support Release, which is based on Firefox 10 and can be downloaded from http://www.mozilla.org/en-US/firefox/organizations/all.html.

  9. Luis June 8, 2013 at 5:43 am #

    It is amazing the information you can find with a little bit of research and reading. I am tired of people bitchin’ about the software not working. Pay for support if you don’t want to read or do the research. Or don’t expect the answer to be handed to you.

    • Cuke Lover August 7, 2014 at 6:43 pm #

      Luis: you need a head job in more ways than one

  10. Henrik Mathiesen November 29, 2013 at 11:06 pm #


  11. sam March 21, 2014 at 7:22 am #

    Thank you very much

  12. Ramon April 29, 2014 at 4:33 pm #

    worked for me, thank you!

  13. Dori May 7, 2014 at 12:15 pm #

    Worked for me as well, thx a lot.

  14. Shlomi Ochana June 9, 2014 at 4:43 pm #

    thank you, work great

  15. Sush June 25, 2014 at 10:08 pm #

    It did the job. Thank you for your help

  16. DT August 8, 2014 at 2:18 am #

    Thanks David.

    • sincar August 29, 2014 at 1:45 pm #

      Many thanks, it works!

  17. Tony September 5, 2014 at 3:49 pm #

    Just to confirm — this requires only a reboot of the vcenter, not the host appliance, correct? Thanks!

  18. Steve November 24, 2014 at 10:04 pm #

    Thanks David. This worked a treat!

  19. sirish December 1, 2014 at 6:08 am #

    thank you worked for me

  20. Jim December 12, 2014 at 4:33 am #

    Worked for me. Thank you

  21. mark December 23, 2014 at 12:05 pm #

    Thanks David – worked for me first time, nice and clear instructions took me 30 seconds to fix this pesky issue on my new lab now I can crack on with my study again, awesome

  22. sid nguyen February 7, 2015 at 7:51 pm #

    that worked for me vsphere 5.5.

  23. Sean Callaway April 6, 2015 at 6:18 pm #

    Thanks for this. Worked great.

  24. Ali May 8, 2015 at 6:47 am #

    that worked for me thanks

  25. Ali Solangi August 23, 2015 at 5:44 pm #

    Thanks admin for such a very useful trick for the issue… but unfortunately the issue is same here, I am using evaluation copy of vCenter Appliance Version: Build 2063318, and I am not able to see Toggle SSH setting and Toggle certificate settings in Admin tab… Just I have enabled both SSH and certificate regeneration option with ‘Yes’ check, then rebooted the vCenter Appliance but I am still unable to connect with vCenter, getting message “vSphere Web Client is missing VMware Lookup Service configuration.”

    any help regarding the issue will be highly appreciable.


    Ali Solangi


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