<UPDATE>This also resolves the issue with vCenter 5.5</UPDATE>
I have been re-building my lab yesterday with all the latest vCloud suite 5.1 GA bits, and received the error ” Failed to connect to VMware Lookup Service “.
Failed to connect to VMware lookup service
After deploying and configuring the vCenter Virtual Appliance, when I was trying to login to the vSphere web client, I kept receiving the error ” Failed to connect to VMware Lookup Service https://[hostname]:7444/lookupservice/sdk – SSL certificate verification failed. ” and could not login.
This issue occurs if you have changed the hostname or IP address of the vCenter Virtual Appliance. The certificate that was created on initial configuration is no longer valid. To resolve this issue, follow the steps below:
- Login into vCenter VA Configuration https://[hostname]:5480
- Select the Admin tab
- Click Toggle certificate setting, you will see Certificate regeneration enabled change to Yes.
- Re-boot the Virtual Appliance
Hostname or IP has changed. Regenerating self signed certificate.
Nice save! I bet most of us will run into this, since deploying the OVA package will not allow us to set the host name, and we need a proper hostname to get Active Directory working. What a shame that the default for certificate building is turned off. Certificates give most of us a hard time.
Great post, worked perfectly for me.
Thanks! now I can use WebClient on vCenter appliance !!
Thank you – worked for me in my lab.
Thanks again.
For some reason the “Admin” panel on my Appliance (Appliance Version:
5.1.0.5300 Build 947940) stays empty. Nothing to select here.
it turns out the checkbox on the Admin panel triggers the (in-)existance of the file
/etc/vmware-vpx/ssl/allow_regeneration
For me the solution was to login to the Appliance using ssh and touch this file. During rebooting I see the message as described in this post.
The rest worked like a charm!
I have this same issue if I use Firefox. the Admin page is blank. I just switched to IE and it is there. Must be something in Firefox but I don’t care to search for resolution yet.
thks for your help it worked perfec for me
thks
Saved my bacon, thanks!
Great, thats good to hear
Hi ,
I ran into the same issue after setting up vCenter successfully before rebooting. My https://ip-or-hostname:5480 comes up with blank in IE. Any idea why?
Oh I forgot to add , thank you so much for helping us out. Wonder how much VMWare tested their software before selling them..
Admin black page is due to later firefox don’t comaptible. i tried chrome its feel good with admin page. please read below.
https://www.vmware.com/support/vsphere5/doc/vsphere-vcenter-server-510b-release-notes.html
The vCenter Server Appliance Web interface does not work in Firefox 14
In Firefox 14 or later, the Administration, Services, and Storage tabs do not appear in the vCenter Server Appliance Web interface. The Admin page appears but is blank. This prevents configuration of the Active Directory membership and other settings.
Workaround: Use another supported browser, or use the Firefox Extended Support Release, which is based on Firefox 10 and can be downloaded from http://www.mozilla.org/en-US/firefox/organizations/all.html.
It is amazing the information you can find with a little bit of research and reading. I am tired of people bitchin’ about the software not working. Pay for support if you don’t want to read or do the research. Or don’t expect the answer to be handed to you.
Luis: you need a head job in more ways than one
like
Thank you very much
worked for me, thank you!
Worked for me as well, thx a lot.
thank you, work great
It did the job. Thank you for your help
Thanks David.
Many thanks, it works!
Just to confirm — this requires only a reboot of the vcenter, not the host appliance, correct? Thanks!
Thanks David. This worked a treat!
thank you worked for me
Worked for me. Thank you
Thanks David – worked for me first time, nice and clear instructions took me 30 seconds to fix this pesky issue on my new lab now I can crack on with my study again, awesome
that worked for me vsphere 5.5.
Thanks for this. Worked great.
that worked for me thanks
Thanks admin for such a very useful trick for the issue… but unfortunately the issue is same here, I am using evaluation copy of vCenter Appliance Version:5.5.0.20000 Build 2063318, and I am not able to see Toggle SSH setting and Toggle certificate settings in Admin tab… Just I have enabled both SSH and certificate regeneration option with ‘Yes’ check, then rebooted the vCenter Appliance but I am still unable to connect with vCenter, getting message “vSphere Web Client is missing VMware Lookup Service configuration.”
any help regarding the issue will be highly appreciable.
Thanks
Ali Solangi